Position Purpose

This role requires an articulate, technically minded individual seeking to embark upon a career in the information technology field. Working within the IT department, the user will learn about the overlap between business and technology. With so many active, new, and upcoming projects in ICM’s portfolio, this is a great opportunity to quickly learn about different practices and understand what specific direction of technology to pursue.

The ideal candidate should maintain knowledge of basic IT systems and be actively working toward an entry-level career in the field. He/she will work alongside the helpdesk/support team to provide frontline IT support while integrating with experts in networking, servers, security, enterprise applications, databases, business systems, and project management.

Essential Functions and Basic Duties

1. Provide frontline IT support by documenting and helping resolve service issues.
2. Coordinate with IT team/security to deploy software patches, fixes, and upgrades.
3. Provide Tier I support of common software (i.e., MS Office 365, printing).
4. Assist with organization and support of IT inventory.
5. Use automation to build and deploy PCs.

Qualifications

Education/Certification

• High school diploma required
• Preferably enrolled as a student working toward a degree or certification in a technology field

Required Knowledge and Experience

• Working knowledge of Microsoft Windows operating system
• Working knowledge of Office Suite
• Knowledge of general IT hardware, including laptops, desktops, printers, copiers, wireless, and mobile devices

Skills/Abilities

• Ability to work in a creative, fast-paced team environment
• Exceptional customer service orientation
• Strong written and verbal skills
• Well organized and keen attention to details

Work Location and Hours

• On-site
• Approximately 20-30 hours per week
• Flexible scheduling

Physical Activities and Requirements of This Position

• Ability to sit for long periods of time
• Able to view computer screen for lengths at a time
• Must be able to speak and listen clearly
• Fine visual acuity to read for accuracy

For more details, please review the ADA questionnaire on file in Human Resources.

Physical Strength

This job may require lifting of up to 50 pounds occasionally.

Intent and Function of Job Descriptions

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. This organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.